Backend Associate

Summary:

Verify the evidence and documents provided by clients to ensure accuracy, completeness, and compliance with company standards.
Communicate effectively with clients to clarify discrepancies, request additional documentation, or provide updates on the verification process.
Maintain detailed records of all interactions and document verification statuses in company systems.
Collaborate with internal teams to resolve issues related to missing.
Prepare reports summarizing verification outcomes.
Ensure a smooth and professional client experience during all interactions.
Manage tasks efficiently to meet deadlines and maintain workflow consistenc

Educational Qualification: Minimum high school diploma or equivalent. A bachelor’s degree is an advantage.
Experience: 6+ months in a similar role. Experience in document verification or customer communication is a plus.
Technical Skills:
- Proficiency in Microsoft Excel and basic computer applications.
- Familiarity with documentation tools and verification processes.
Communication Skills:
- Strong verbal and written communication skills in English.
- Ability to explain issues clearly and professionally to clients.
Attention to Detail: A meticulous approach to verifying documents and maintaining accurate records.
Problem-Solving Skills: Ability to handle discrepancies and escalate issues effectively.

Competitive salary and performance-based incentives.
Comprehensive training to build expertise in document verification and client communication.
Career advancement opportunities within the organization.
A supportive work environment focused on professional growth.